Day Care

Do you have a licence?

Yes. We have a higher rate licence with Somerset West and Taunton Council. Our license number is Licence Number: A01 / 000279. You can view our licence online and it is also on display in our home, which can be seen when you visit.

What insurance and qualifications do you have?

We are fully insured with Petplan Sanctuary. We are also DBS checked, trained in Canine First Aid and I hold a Level 3 OFQUAL certified diploma in Canine Care, Behaviour and Welfare. We also have a lifetime of experience in caring for our own dogs, as well as friends and families, and guests who have been visiting Milos’s Dog Hotel since 2019.

How many dogs stay at any one time?

Our licence permits 6 dogs to board with us at any one time, however it can often be less as we ensure personalities are well matched. In addition to boarding we can provide day care for 6 dogs. Both Simon and I walk and care for the dogs on a full time basis to ensure we can meet their individual needs and provide the personal care and attention they require.

Day Care is provided term time only, Monday – Friday.

Does my dog need to be social?

Yes. All guests need to be social with other dogs. You and your dog (s) will need to visit for a familiarisation session before I accept any booking. This enables you to see where they will be visiting, and allows me to see how they interact and socialise with our dog Benji, as well as dogs we may have boarding during the time of your visit. I will not be able to accept dogs who show any sign of aggression.

Do they need to be vaccinated?

Yes. All dogs need to be up-to-date with vaccinations, inclusive of kennel cough, at least 2 weeks prior to their first day visit. I will need to see a copy of their vaccination card annually. All guests need to be up-to-date with worm and flea treatment and I will keep a copy of dates administered.

Do you accept females in season and entire males?

We cannot accept females who are pregnant, in season, or due to be in season during their stay. If a female visitor is in season, we will return them home immediately.

Sadly, we are unable to accept entire males.

If any dog marks in our home, we will need to return them home and end our service.

What will my dog do on a daily basis?

Once they have been collected, we shall go on a walk in the surrounding countryside, go to the woods or go off to the beach. We like to give our guests the opportunity to exercise physically and mentally. On walks they can run, play, explore, swim and use their cleverest feature, their nose, exploring all the wonderful scents the outdoors has to offer. Following this we will return to Milo’s Dog Hotel for a warm wash if required. Guests can then choose to play in our secure field, and /or have a well-earned rest with snuggles of course.

We have a spacious 6-bedroom cottage and a large chalet with heating where guests can relax on various dog beds, on the sofa, or for our furrier friends, on the cool floor. Equally on warmer days, they can also choose to sunbath in the garden and our secure field.

How old do dogs have to be?

I will assess on an individual basis from the age of 6 months. Dogs need to be toilet trained, free from chewing furniture, social with other dogs and trained on or off the lead.

How do I book?

In the first instance I request you send me an enquiry via the website so I can check if the days you require are available. I will contact you to arrange a time for you and your dog(s) to visit for a familiarisation session. Upon a successful visit, I will email you the forms which need to be completed, alongside the invoice for their first month of day care.

We request payment is made a month in advance by the 1 st of the month. Invoices thereafter will be sent out monthly. We can only accept on-going, regular bookings, as opposed to ad hoc days.

What paperwork do I need to complete?

Following a successful familiarisation session, I will email you some forms which need to be read, completed, signed and returned via email. These forms will only need to be completed once and include Client Information, Terms and Conditions and a Vet Release form.

I also ask you email me a copy of their up-to-date vaccination card; this will need to be sent annually.

I will also record the most recent date of flea and worm treatment.

What if I need to cancel?

Should you need to cancel, suspend or stop your need for day care, we request at least 28 days’ notice. Sadly, we will not be able to offer a refund as we would not be able to fill their space with any less notice.

If for any reason we need to cancel, which would only happen in extreme circumstances, a full refund will be issued.

What if my dog does not settle?

I always ask you visit first; this enables us to see how your dog interacts with other dogs and how they settle in our home. The visit also provides them with the opportunity to see where they will be going for day care, therefore not unfamiliar on their first day.

If for any reason your dog does not settle, or displays destructive or concerning behaviour, I will contact you in the first instance and request your dog be collected. When completing the required forms, you will also need to provide an emergency contact who can collect your dog on your behalf if you are unable, or with your agreement, we can return them home.

How do you transport dogs?

We have a large van with secure transportation, which includes emergency exits should they be required.

My dog takes medication; can you administer this?

Should your dog require medication during the day, we are able to administer medication, however it will need to be in date and labelled with instructions provided by the Vet. We are not able to administer injections.

What happens if my dog becomes poorly during their stay?

We will call you immediately, however if you are not contactable, we will call your emergency contact. I request you provide registered veterinary details so we can contact them if required.