Milo's Dog Hotel

Milo’s Dog Hotel was established in 2019, built around our passionate idea: to provide your dog with a loving, safe and comfortable home from home experience, where they can enjoy an adventurous holiday of their own, so you can relax on yours.

Simon grew up around working dogs and gun dogs in North Curry, Somerset. Whilst living in Manchester, he also spent several years fostering dogs for Manchester Dog Home. After adopting Milo, Simon moved back to Somerset in 2009 and we met shortly after. Our family’s love of dogs continued to grow and we welcomed our French Bulldog, Benji into the family. We would often look after friends’ and family members dogs too, and realised how much we enjoyed welcoming dogs into our home, making sure they were loved, cared for and safe, offering reassurance to owners whilst they were away. In 2018 we decided to make our passion a reality and took steps to open Milos Dog hotel.

Dog Home Boarding Regulations were introduced in 2018 whilst our plans were underway. We worked with inspectors in Somerset West and Taunton Council to ensure we met every standard at the highest rate and achieved this is 2019 when we opened.

The name is a tribute to our much-loved dog, Milo; Simon rescued Milo at just six months old and he shared 16 wonderful years with us. Sadly, Milo passed away shortly before we opened our doors; naming our business in his memory felt like the perfect way to honour him.

Our family business is built on a genuine love of dogs and the belief that every guest deserves to feel safe, happy and part of our family. We understand that leaving your dog in someone else’s care is a big decision. As dog owners ourselves, we know how important it is to find someone you can trust, where your dog will receive the same love and attention they enjoy at home.

Our aim has always been to provide a genuine home-from-home experience, rather than somewhere dogs simply stay. Our guests live alongside us in our family home, with a variety of comfortable beds and resting places where they can settle in and feel at ease.

We go on daily countryside walks, which provides opportunities for companionship, socialisation, play and enrichment. We want every dog to enjoy their stay, have plenty of attention and return home happy and content. We also send photos and videos directly to each owner so you feel reassured and can relax whilst away.

At mealtimes and overnight, our guests have their own suite within our home, giving them a peaceful place to eat and sleep comfortably. We converted our entire upper extension to the highest standard, creating a safe space of their own, which feels warm and homely, whilst remaining practical to clean and maintain in line with the Animal Welfare Regulations (2018).

We understand that it has to be right for you. That’s why we arrange a familiarisation session with you and your dog before their stay. It gives your dog a chance to get to know us and their surroundings, whilst giving you the opportunity to look around, ask questions and decide whether Milo’s feels right for you both.

We want you to feel confident and comfortable before your dog stays with us, therefore encourage you to explore our website and read our FAQs. If you have further questions, we are more than happy to go through these during your initial visit.

Our family includes Helen, Simon and our two children, Noah and India. Our children are very much part of family life at Milo’s, bringing plenty of experience in cuddles, games and walks!

We were blessed to share 14 wonderful years with our much-loved French Bulldog, Benji. Sadly, he passed away in July 2024 after a long and happy life. He is greatly missed and will always hold a special place in our family.

In January 2024, we welcomed Rolo, our beautiful Cottonoodle, into our family. He is a real bundle of joy and absolutely loves making friends with our guests. For Rolo, every new arrival is another friend to welcome, and he brings plenty of fun and companionship to life at Milo’s.

For us, our guests are much more than dogs staying with us — they become part of our wider family. We want every dog to feel loved, comfortable and at home, giving you peace of mind while you enjoy your time away.

Towards the end of 2023, numerous boarding customers requested whether we could offer daycare for their dogs. At the time, Simon was teaching four days a week, but his passion for Milo’s and our growing family of guests led him to make a big decision.

In January 2024, Simon committed to Milo’s full-time, and we proudly extended our provision to Day Care. We listened carefully to our customers’ requests and the response was incredible! We were fully booked within just six weeks, and we couldn’t have been happier with the support and trust our customers placed in us.

We absolutely love providing a safe, stimulating and adventurous daycare experience where dogs can enjoy companionship, play, enrichment and plenty of attention. Just as with our boarding guests, every dog in our daycare is a part of our wider family, and they go home each day happy, content, clean and looking forward to their next visit.

Our journey continues to grow thanks to the wonderful owners who trust us with their dogs. We’re incredibly grateful to everyone who has supported Milo’s, recommended us to others and become part of our story. We look forward to welcoming you and your loved ones into the Milo’s family!

Helen, Simon & the Milo’s team